ACT InfoServe is ISO certified

ACT Infoserve is an ISO 9001:2000 certified company, certified by Bureau Veritas - a International Certification Body for Quality Standards.

The scope of the Quality Management System in ACT includes Information Technology support services, contact center services, web design and multimedia solutions. Internal Audit of all core and supporting processes of ACT takes place, once in every six months to ensure that the customer satisfaction and service quality are enhanced. External audit by Bureau Veritas takes place once in every year to ensure that the Quality is maintained as per the requirements of the ISO Standard.

At ACT, right from the top management to the trainee, all were committed to implement this Quality Certification and are continuing to do so as to enable continual improvement of its operations.

Quality Policy

We at ACT Infoserve are committed

• To provide utmost Satisfaction and respect to our Customers
• To offer Customized, Comprehensive and Cost effective solutions in time by meeting Customer requirements
• To be progressive, diversified and compatible to all our Customers
• To pursue Continual Improvement in the Quality of our services, performance and system

Quality Objectives

The following are the quality objectives of ACT Infoserve

• Adhere to the committed Turn-Around-Time for all Services and Projects
• Improvement in the Customer Satisfaction Level
• Reduction in Internal Non Conformances
• Improvement in Operational Efficiency
• Improving skill levels of Employees